Our Business hour: 11:00 - 21:00 daily. We are based in Kuala Lumpur, Malaysia. SSM (SA0501704-H)
Hi Lstudio-Chen members, When you become a member with us, it means that you have read, understood and agreed to accept all the contents of this "Terms and Conditions." in detail.
We does not to bear any responsibility when the following situations occur.
Customer Service: Instagram Direct Message(DM) @Lstudio_ or Email [email protected]
Ready Stock Orders 現貨訂單
- Ready Stock products need 1-3 working days, not including weekend and public holiday.
- Ready Stock products first come first served basis, No reserved. Unpaid order will be automatic cancel.
Preorder / Backorder 預售追加訂單
- Backorder/ Preorder products are taking 7-30 working days (Fast > 7-14 days , Slow > 7-30 days) Order will be fulfill by above working days after upon payment verification. Working days not including weekend and public holiday. For Back-order/Pre-order products We do not accept urgent order.
- Arrival time for different items differs and are usually stated under the individual items. Backorder/ Preorder item may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. For delayed/cancelled backorders, Product out of stock, cancellations of orders are not applicable. A store credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
- You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item(s). If order need ship separately, you may need to pay extra postage charges. (West Malaysia RM8 / East Malaysia *RM15-RM19 / Singapore *$13-$19 ('*'follow package weight)
- Backorder/ Preorder will be fulfill after stock arrive, Unable to specify shipping date.
- Preorder/Backorder stocks available are not fixed, If item out of stock(追加中途斷貨), A store credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
Shipping/ Postage 發貨事項
- We only accepted once for New order and Previous order combined to ship together, You may completed payment first with your new order and contact us your pervious order(s) and new order(s) numbers "#LXXXXXX" on instagram direct message (DM). We will return the once postage to your Store Credit, There will strictly not be any cash refunds.
- We only accept Online Transfer/Bank-in, No Cash On Delivery (COD)
- Kuala Lumpur or Petaling Jaya area (Klang Valley), Grab Delivery / Lalamove only available on weekday Monday-Friday 12pm-4pm.
- Postage are not refundable.
- Combining orders to get Free Shipping are not available at here Lstudio. Free Shipping only for Single Receipt order.
Returns / Refunds / Exchange 關於包裹退換
At Lstudio, We only accept returns for An incorrect item reasons. (Only valid for local order Malaysia) *Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.*
For An incorrect item, Customers must drop us an message within 7 working days upon receiving their parcel and all returns should be received by our returns department within an additional 7 working days from the above date. All items must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale. Please return the parcel within 1-3 working days, if more than 3 working days We will not accept the return parcel.
Please note our terms for (An incorrect item) Return/ Exchange :
- We only responsible item (an incorrect item) exchange/return/refund are only valid from 7 days from when the items are shipped.
- After order was successful, We do not accept change, item/ size/ colour.
- Exchanges are only valid for an incorrect item (size and colour) . Exchanges are not valid for different designs, you may choose to submit a return for store credits instead.
- Exchanges are only valid from 7 days from when the items are shipped.
- Only a one-time exchange is allowed.
- Merchandise must be in its original brand new, never washed and unworn condition.
- Merchandise must have all original tags attached and in resalable condition.
- We regret to inform you that we will not be able to accept items that do not meet these requirements.
- For return/exchange parcel, we only be responsible postage for using POSLAJU/ PGEON. Others express we are not responsible, customer need to self-pay.
We will not accept returns due to the following issues:
- We do not accept refund/ return/ exchange of Item fabric problem (fabric have some little dot/ black dot/ little pilling), Some different batch fabric colour/size will have a little bit difference.
- We do not accept item exchange/refund after orders are successful.
- Different batch item pattern making may (measurement stated may vary 1cm-3cm).
Please note our terms for refund:
- Postage are not refundable.
- Order item out of stock refund will refund to a Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refund.
- For Instagram Orders (IG Orders) ; Item out of stock, item amount will be refund to website Store Credit with no expiry will be issued accordingly or Keep the balance on Instagram to your next purchase. There will strictly not be any cash refund.
STORE CREDIT 關於購物金
- All credits can only be used online at www.lstudio-chen.com and is non-transferrable to another person or account.
- Store Credit expiry will be informed upon issue.
- A Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
PARCEL SHIPPING INFO
Website order(s) will showing "Unfulfilled" after completed payment,"Unfulfilled" it's meaning your order is not ready to delivery. After your parcel out of delivery, you will receive a email notice and your order will showing "Fulfilled"
- Our dispatch team will take 1-3 working days (ready stock) to pack and arrange for dispatch of your parcel following successful receipt of your order.
- Delivery timeframes across all options listed above are from 11am to 9pm daily exclusive of Weekends or Public Holidays.
- Additional charges for re-delivery will be applicable after one non-successful attempt
Find your best fit with these size charts! However, please keep in mind that the charts serve as a general guide to compare the various size scales, as sizing will differ between merchandises.
Please always use the given measurements under the item description for a better gauge of the size fit.
*All measurements are in inches.
Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
Acceptance towards degree of fabric sheerness / quality may varies upon individual, our description context is written based on our sincerest personal judgement.
Kindly refer our mannequin photos at above for the closest colour to actual product.
Bust – Measure under your arms at the fullest point of your bra cup.
Waist – Measure around the smallest part of your waistline with one forefinger between your body and the measuring tape.
Hips – Hold the tape around the place where your hips stick out the most.
Dress Length – Measure from the high point of your shoulders down the length of your back.
- How long will items be reserved for after I receive my invoice
Upon checking out, Your order Backorder will be reserved for you up till 24 hours. Ready Stock are not reservable. Automatically cancel the orders that are placed but the payment is not complete.
- What if my normal parcel is lost?
We will try our best to retrieve your parcel. However, we bear no responsibility for parcel sign by stranger at the correct address (location). If parcel lost on courier warehouse, we will trying our best to get back the claims (may not a full total amount).
- I have made a few order transactions consecutively. Can I combine the postage fees and have the excess refunded?
We're sorry but we do not refund any postage charges if you have ordered consecutively.
In order to avoid being charged extra, please ensure that your final order is accurate before proceeding to payment.
- Does my item qualify for a return/exchange?
At Lstudio, we accept returns for the following reasons :
(An incorrect item)
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.
Customers must drop us an email within 7 working days upon receiving their parcel and all returns should be received by our returns department within an additional 7 working days from the above date. All items must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale.
We regret to inform you that we will not be able to accept items that do not meet these requirements.
by team Lstudio.