Our Business hour: 10:00 - 18:00 (Monday - Friday). We are based in Kuala Lumpur, Malaysia. (SA0501704-H)
Location: Old Klang Road 58000 Kuala Lumpur, Malaysia.
Hi, When you become a LSTUDIO member, it means that you have read, clearly understood and agreed to accept all the contents of these terms of service.
We does not to bear any responsibility when the following situations occur.
In addition, when you use a specific service on the LSTUDIO official website, it may be based on the nature of the specific service, and you must abide by the terms of service or relevant regulations separately announced on the LSTUDIO official website. If you are under the age of 20, your parents (or guardians) should read, understand and agree to all the contents of these terms of service before you can use the service. When you use or continue to use this service, it is presumed that your parents (or guardians) have read, understood and agreed to accept all the contents of this Terms of Service and its subsequent modifications.
- Ready Stock 1-7 days not including weekend and public holiday, from day of order.
- Backorder 14-30 days not including weekend and public holiday, from day of order.
- If Backorder goods delay, We'll further notice by email or instagram stories.
*Not including weekend and Malaysia public holiday.
- Ready Stock item first come first served basis, No reserved.
- Ready Stock unpaid order will automatic cancel after 30 minute.
- If your order have Ready Stock and Backorder item, Order will fulfilled with backorder working days.
- If you want to received Ready Stock item first, please order separately.
BACKORDER & PREORDER
- Backorder working days: fast > 7-14 days, slow > 21-30 days. No urgent order.
- Backorder there may will out of stock due fabric, measurement various problems.
A store credit with no expiry will be issued accordingly. There will strictly not be any cash refund.
SHIPPING & PARCELS
- We only accept once combined order and ship together. For once new orders and previous orders.
Instagram direct message us your new orders number and previous order number.
After payment completed, We will refund once shipping fee as store credit to your account.
There will strictly not be any cash refund.
- Shipping fee is not refundable.
- Free shipping only for single receipt.
- We will not be responsible if the package is lost.
- Additional charges for re-delivery will be applicable after one non-successful attempt.
Additional shipping charges is pay by receiver.
- Self Online Transfer & Bank-in ;
This Payment Method is needed upload Bank Receipt at website on your orders
(eg: Click My Account and your Orders Number upload the Bank Receipt).
- Ipay88 Online Bank Transfer ;
This Payment Method is for local bank only. Choose the bank and made payment on website will do.
- PayPal ; This Payment Method is for International. Singapore / Hong Kong / Taiwan...
Orders can choose for this payment method.
This Payment method Paypal will be charge handling fee 3.9% + RM2 in single order.
Customer need to self pay the handling fee. We only accept Credit Card and Debit Card payment method at PayPal.
- All orders are not reservable, unpaid orders will be auto cancel.
RETURNS / REFUNDS / EXCHANGE
- For local Malaysia orders and Oversea orders, We do not accept returns, reufnd and exchange after orders is successful.
- Only allowed orders to do return and refund for an incorrect item reason with your order.
- Please note that we do not accept return, refund and exchange if the size doesn't fit you as
measurements are clearly stated on the webstore.
- Please contact us within 1-3 days from day of parcel delivered if you received an incorrect item, size or colour.
With full packaging and must be unworn, unwashed and in brand new condition.
(Without any stains, fragrances, scents including detergent and perfume).
Or any form of disarray that warrants the item suitable for resale.
Please return the parcel within 1-3 days, if more than 3 days, We will not accept the return parcel.
- Reimbursement & Processing Time : After your return's been confirmed, you'll be issued a Store Credit .
equivalent to the purchase price of each returned item. We do not provide cash refunds for any return orders
and delivery fees, if any, won't be refunded.
Your return will be processed within 1-3 business days from when we receive it.
- For return parcel fee: Oversea return parcel we are not responsible for the delivery fee. (No return, refund, exchange)
Only responsible West Malaysia and East Malaysia return parcel delivery fee as below RM15.00 Malaysia ringgit.
- After order was successful placed. We do not accept change item, size or colour. No return and refund.
- We will not accept returns due to the following issues: (1) We do not accept refund/ return/ exchange of the original problem with the fabric (fabric may have some little dot/ black dot/ little pilling/thread), Above is not as a defective product. (2) Some different batch fabric colour or size will have a little bit difference. Different batch item pattern making may (measurement stated may vary 1cm-3cm). Placed an order if you can accept the above terms and conditions.
- All store credit only be used online at www.lstudio-chen.com and is non- transfer to another person or account.
- Store credit expiry will be informed upon issue.
- Refund as store credit only, There will strictly not be any cash refunds.
Find your best fit with these size charts! However, please keep in mind that the charts serve as a general guide to compare the various size scales, as sizing will differ between merchandises.
Please always use the given measurements under the item description for a better gauge of the size fit.
*All measurements are in inches.
- Measurements stated may vary +/-1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
- Our factory cuts the fabric by manually, the size of each product will inevitably have a gap of 1-3cm.
- Acceptance towards degree of fabric sheerness / quality may varies upon individual, our description context is written based on our sincerest personal judgement.
- Kindly refer our mannequin photos at above for the closest colour to actual product.
Bust – Measure under your arms at the fullest point of your bra cup.
Waist – Measure around the smallest part of your waistline with one forefinger between your body and the measuring tape.
Hips – Hold the tape around the place where your hips stick out the most.
Dress Length – Measure from the high point of your shoulders down the length of your back.
Above these are our terms and conditions, please read them clearly before placing an order.
Unauthorised use of images on this website is strictly prohibited and can result in civil and criminal penalties.